Payment obligation
In case of late payment, a reminder will be sent to you requiring you to pay a reminder fee. If you have made a purchase for less than 60 SEK, a reminder fee of SEK 29.00 will be added, and if you have made a purchase for SEK 60 or more, a reminder fee of SEK 60.00 will be added. A late payment interest of 24.00% plus the applicable reference rate will also apply. If payment is not made thereafter, the claim may be handed over for collection handling, where additional collection costs may apply.
Security
Hockeystore is a secure HTTPS website. Hypertext Transfer Protocol Secure (HTTPS) is a protocol for encrypted data transport for the HTTP protocol. HTTPS encrypts the traffic between a computer and the website to protect the user's privacy during sensitive transfers (e.g. login, handling of private information, and more generally). With HTTPS, the connection should not be able to be intercepted by a third party and the user should be able to trust that the web server is the same as it claims to be.
3D-Secure
The Hockeystore.se website uses 3D-Secure.
3D Secure is the name of a service created to make online shopping safer, both for customers and selling companies. It was created by MasterCard and VISA and is now a global standard. It is called MasterCard SecureCode for MasterCard cards and Verified by Visa for Visa cards. The service is free for cardholders and is based on the fact that customers must identify themselves every time a purchase is made online. There are various variations of the service available on the market, but the most common is that customers enter a password for each purchase to approve the purchase. Identification removes the risk that unauthorized persons, who may have come across card information, can shop on others' cards.
Read more about 3D-Secure here.
Delivery
The normal delivery time is within 2-5 business days, delivery is within Sweden. If any of the items you have ordered are not in stock, we will inform you without undue delay of a new estimated delivery time or you have the right to cancel the purchase without cost if the delivery time is of significant importance.
Delivery methods
All deliveries are sent with DHL. You can choose to have your package delivered to an agent or to your door. It is the buyer's responsibility to ensure that the address given to us at the time of purchase is correct. If the delivery address is incorrect, the buyer must bear the cost of resending the package.
Shipping Costs
| Logistics Service |
Cost |
Explanation |
DHL Service Point
|
9,95 Euro/69 DKK |
Sent to DHL Service Point service or DHL Home delivery. Based on which products in order. |
DHL Service Point
DHL Home Delivery
|
30 Euro/200 DKK |
Sent to DHL Service Point service or DHL Home delivery. Based on which products in order. |
Collect at Service Point*
DHL Service Point: A fast and secure parcel service for private individuals in Europe. Delivery takes place the next business day and is sent to the selected DHL agent. You will be notified via SMS when you can pick up your package. Read exceptions from DHL here.
Unclaimed shipments
The cost for unclaimed shipments is as follows:
Agent: 9,95/30 euro
Home delivery for sticks: 30 euro
Home delivery: 20/30 euro
Terminal rental
If you cannot receive your home delivery within 5 days from notification, you will be charged handling fees of 45 euro per day and shipment.
Club orders
The delivery time for club wear orders that are to be printed is up to two weeks.
Cancellation
Hockeystore always works to reduce delivery times and orders are usually processed directly after purchase. Due to the short delivery time, it is therefore not possible to cancel the order. Pick up your order first and then return it to us to avoid additional costs (read unclaimed shipments).
Right of Return
A full right of return applies within 14 days of receiving the item, at Hockeystore, we offer a 60-day right of return. The right of return deadline will be considered met if you inform us before this 60-day period expires. Within 14 days of informing us of your decision to withdraw from the contract, you must promptly send the item you regret back to us.
Use our return form (you can find it on the back of the order confirmation or download it below) and send it along with the item in its original packaging back to Hockeystore. Don't forget to attach a receipt or order confirmation. Our return form: Return Slip Hockeystore
Hockeystore Return Form
As a customer, you also have the right, according to law, to use the Consumer Agency's standard form for exercising the right of return. If you would like to use this form, you can download it here:
Consumer Agency Right of Return Form
To exchange an item, you need to return the incorrect item and place a new order for the correct item on Hockeystore.se. Do not include any exchange requests in the return package as the desired item may be sold out when the package arrives at us.
To return a package delivered to an agent: Fill out the return form and pack the item you want to return to us in a well-packed package. Attach the return shipping label and deliver to the agent. If you have lost the return shipping label, customer service will assist you with a new one.
To return a package delivered with home delivery, fill out the return form and pack the item you want to return to us in a well-packed package. Send an email to customer support@hockeystore.com and provide us with the following information:
Order number Item number and return reason per item (see below): 2.1. Too small in size 2.2. Too large in size 2.3. Does not meet expectations 2.4. Other reason (write in the email)
We will then contact you with further instructions. We will promptly confirm that we have received your decision to exercise the right of return. Note! Hockeystore will not accept packages sent COD/Cash on delivery.
Deduction of value on returns
- We reserve the right to make deductions on returns of up to 100% where:
- The original box is not intact.
- The item is used or returned in the wrong way.
- For missing parts or any damage.
- All labels and any manuals must remain in place and be sent with the item.
- Scratches or small damages will be charged depending on the extent/size of the damage.
- It is important to use outer packaging when packing the return and to not use tape or other material on the original packaging. This also applies to items returned with packaging that may be considered unsanitary for our staff, for example, packaging previously used for food.
Exceptions to the Right of Withdrawal
In the case of distance contracts and home sales contracts, you do not have the right of withdrawal if you purchase food items such as dietary supplements and energy bars, and other items that are classified as food. Note! Unopened/sealed packages of, for example, dietary supplements are not considered exempt. The right of withdrawal does not apply at all to goods that are manufactured or altered in accordance with your specific requirements. When purchasing hygiene items or underwear, the sealing must not be broken, such goods with broken sealing cannot be returned.
Refund
Any refund will be made within 14 days after receiving notification of your withdrawal as a consumer. However, we may have to wait until the goods have been received back or until the consumer has provided evidence that the goods have been returned, whichever occurs first. When the goods or items have been received, checked and approved, the amount will be credited, including any shipping costs. Please note that additional delivery costs due to your choice of a delivery method other than the cheapest standard delivery we offer will not be refunded. If you return only part of your order, no shipping costs will be refunded. The refund will be made via Svea and they will use the same payment method for the refund that you used for the initial transaction. The consumer is responsible for the return shipping costs to us.
Return costs are:
Agency (standard return shipping label) 45 euro for Hockey sticks (delivered to agency or home delivery) and other products 30 euro.
Return address:
Spobik AB Mogölsvägen 14 555 94 Jönköping
Complaints
If a product deviates from the agreement or otherwise does not match the description of the product we have given, the product can be claimed. Only original defects are covered by the right of complaint, the right of complaint covers e.g. not faults caused by normal wear and tear.
You have a 3-year right of complaint from the date of purchase. The error should be reported as soon as possible or as soon as the error should have been detected. Reporting an error in the product within two (2) months is always considered within a reasonable time. In order for your complaint to be approved, you need to send an email to customer support@hockeystore.com with your order number, payment reference (receipt or order confirmation), pictures and a description of what is wrong with the product. Depending on the complaint, it may take up to 14 days for hockeystore to return to you with a message. It is important to attach an invoice/receipt as evidence, otherwise no complaint will be recognized.
Refund Complaint
If we make a re-delivery or rectify the defect in the case of a complaint, any shipping costs will be refunded within 14 days from the day the company received the claimed product. The return of the goods and the refund should be made without undue delay. The refund will be made via Svea and they will use the same payment method for the refund that you used for the initial transaction.
Transportation damage
Hockeystore is responsible for goods that are damaged or lost during delivery to you. In order to make a claim, we recommend that you report it directly to our customer service in the case of visible transportation damage. For hidden transportation damage, we recommend reporting it within 7 days of receiving the products. When you receive the goods, it is important to check that the goods have not been damaged during transportation. Do not sign if the packaging is not completely intact. The representative/carrier must note on their and your copy of the shipping bill before signing, that the packaging was damaged at delivery.
Personal information
By placing your order, you agree that we may store and use your information in our business to provide the service you expect from us.
All personal data processing is in accordance with the General Data Protection Regulation. The data controller is Spobik AB (org. no 559155-6633).
Spobik's customer register contains personal data such as name, personal number, postal address, telephone number, email address, and IP number. The purpose of Spobik's processing of collected personal data is to use it to complete purchases on Hockeystore.
Svea will collect personal information about you in connection with payment. Svea is therefore responsible for such personal information according to Svea's terms and conditions.
Hockeystore will share the necessary personal information with shipping companies to complete and deliver an order.
If an order is placed for a product that is shipped directly from the supplier, Hockeystore will send the necessary information to the supplier to complete the order.
When you use the Chat and/or FAQ, Hockeystore may handle and store personal information such as phone number, first and last name, address, email, IP number that you provide yourself to be able to log and save history from previous chats.
When you as a customer choose to email Hockeystore, your email address and email history will be saved to make it possible and easier to follow up and respond to an issue.
No information will be sold or transferred to third parties or sent to third countries.
General information about personal data processing
All processing of personal data is in accordance with the General Data Protection Regulation. The data controller is Spobik AB.
We only keep personal data for as long as it is necessary and then delete it. If the information is incomplete, incorrect or irrelevant, you have the right to request correction or deletion. You also have the right to claim compensation if the processing of your personal data has not followed the law.
You can request an extract of the information we have registered about you. To request a registry extract or correction of information, please send a written signed request to:
Spobik AB
Mogölsvägen 14
555 94 Jönköping
Possible errors
We reserve the right to correct any inaccuracies in the information and specifications of all products in our range. All images on our pages are for illustration purposes only, and we cannot guarantee that the image accurately represents the product's appearance. In case of any errors (e.g. incorrect price, stock status, typo on the website, bulk orders, etc.), we reserve the right to correct the error after the fact. In the event of incorrect information, you have the right to cancel your purchase, citing consumer sales law.
Address change for existing order
It is possible to change the address for a shipped order for a fee of 20 euro for administrative work. Contact customer service for prompt assistance.
Dispute
Any dispute should be resolved by either the Swedish General Complaints Board (ARN) or the European Commission Online Dispute Resolution (EU ODR).
ARN: https://www.arn.se/, Box 174, 101 23 Stockholm.
EU ODR: https://ec.europa.eu/odr
As a consumer, it is sufficient for you to contact either party.
Force Majeure
In the event of war, natural disasters, labor disputes, government decisions, failures by suppliers, circumstances that increase costs, and comparable events beyond our control that cannot reasonably be foreseen and affect our agreements and commitments, we shall be exempt from our obligations to fulfill such agreements and commitments.