Policy cookies

At hockeystore.com, we take the handling of personal data very seriously. We want our customers to feel secure when visiting or shopping with us. This privacy policy has been created to give you a clear understanding of how we handle personal data. It is therefore important that you, as a visitor and customer, read this text.

Responsible for Personal Data

Spobik AB (org.nr 559155-6633) is responsible for the personal data that is processed and collected in connection with purchases on www.hockeystore.com.

Personal Data We Process

Personal data is collected for several reasons on www.hockeystore.com. Below we list the different types of data collected in connection with purchases or account registration, for example:

• Name
• Personal number
• Contact information (address, telephone number, email address)
• IP number
• Payment information
• Account information (customer number, password)
• Order information
• Notes from correspondence in connection with support.

Collection of Personal Data

The collection of personal data on www.hockeystore.com occurs when you register an account, make a purchase, leave a product review, contact support or otherwise contact us and provide information. We will also collect personal data and consent in the event that you want to receive offers from www.hockeystore.com.

What processing will be done with your personal data and why?

Hockeystore.com processes personal data for several varied reasons. Each processing has its own purpose that determines how personal data will be processed. Below you can read more about the different processing and its purposes.

Handling purchases: To handle an order or purchase from you, we need to collect and store information to identify who is purchasing, what is purchased, and communicate with you regarding deliveries and support issues.

Handling account on www.hockeystore.com: When you create an account on www.hockeystore.com, information such as name, address, contact information and order information is saved. The purpose of the account is to make your purchasing experience easier, so you can easily see the status of your orders and have a good overview of your order history.

Handling support issues: When you contact us for support, we may collect information such as name, contact information, order information and correspondence. The purpose of this is to give you the best help possible and help that you, as a customer, can expect.

Promoting products and offers: When you provide your consent for communication regarding offers and products, we collect information about the email address and interaction. Consent is always voluntary and retractable. It is also important for us that you find the offers interesting, in order to make them as interesting as possible for you, we measure interaction with offers so we can always improve the experience.

Comply with legal obligations: In order for www.hockeystore.com to meet requirements under laws or decisions made by authorities, it is necessary that we collect and store certain personal information when purchasing or ordering. An example of this is the bookkeeping law which requires us to keep information for a certain period of time. If you do not provide the required information for us to fulfill our legal obligations during the order process, we may reject the purchase.

Legal basis for processing your personal information.

For personal information to be processed, each type of processing must be based on a legal basis. The following are the legal bases our processing is based on.

Performance of agreement: In order for us to fulfill our part of the purchase agreement entered into during a purchase, we will not only need to collect personal information to deliver ordered products, we will also need to store this information over time in order to handle warranty claims, for example.

Legal Obligation: Certain personal information, such as payment or contact information, needs to be collected in order for www.hockeystore.com to fulfill its legal obligations under laws such as the accounting law or to be able to recall defective products.

Legitimate Interest: This legal basis involves a balancing of interests between our need to handle your personal information and your interest in not having your information processed. We use this legal basis, for example, in correspondence for support cases where it is necessary to save information that makes it possible to help customers with support issues.

Consent: If you have given your consent for communication, for example by ticking the box for the newsletter at checkout or by registering on www.hockeystore.com, this information is used to communicate relevant offers to you. You can always withdraw your consent by unsubscribing from the communication using the link at the end of the email.

Receivers of personal information where the receiver is a data processor:

In some cases, it is necessary, in order to offer our services and fulfill our obligations, that we share your personal information with companies that are data processors on our behalf. A data processor handles data or information on our behalf and only according to our instructions. The companies that are data processors for us are mainly IT providers that handle server operations for us but also companies that provide services for marketing communication.

Receivers of personal information where the receiver is a data controller:

We disclose personal information to receivers who are independent data controllers to, for example, fulfill our legal obligations or to fulfill the purchase agreement at a delivery. A receiver of personal information who is an independent data controller means that we cannot control how the receiver processes the information and it is done according to their privacy policy. Below is a list of receivers that we share personal information with and who are independent data controllers.

Authorities

In cases where we are legally obligated or if there is suspicion of a crime, we may disclose personal information to government authorities such as the police or tax authorities.

Payment

We share your personal information with Klarna as they are our payment solution provider. Klarna themselves collect information regarding payment and are responsible for this handling. To read more about Klarna's terms, you can find it here.

Shipping

To deliver your order, we use the shipping companies listed below. You can read more about their terms via the links.

DHL terms

Bring terms.

Where your information is stored

Personal information that www.hockeystore.com stores and handles will primarily occur within the EU/EEA. In some cases, we have partners located outside the EU/EEA and in these cases, we will take the necessary measures to ensure that your personal information is transferred and handled with the same protection as within the EU/EEA.

Your rights

Right to access

You always have the right to request information about what information we process about you. To receive a copy of your information, a so-called extract from the register, you contact customer support@hockeystore.com. To provide information to you, we may need to request additional information to ensure that we are providing information to the correct person.

Right to rectification

You always have the right to request that we correct any incorrect information that is processed.

Right to deletion

You always have the right to request that your information be deleted. We will then delete all information that we do not have a legal obligation to keep.

Data Retention Periods for Personal Information

The retention period for your personal information varies depending on the purpose of the processing, as this can be critical for us to fulfill our legal obligations. In the summary of our personal data processing activities, you can read more about specific retention periods. When the retention period has expired, all personal information is deleted from the data, making it impossible to trace, for example, an order to an individual.

Summary of our Personal Data Processing on hockeystore.com

Recipients of personal data where the recipient is a data processor:

In some cases, it is necessary for us to share your personal data with companies that are data processors for us in order to offer our services and fulfill our commitments. A data processor handles data or information on our behalf and only according to our instructions. The companies that are data processors for us are mainly IT suppliers that handle server operation for us but also companies that provide services for marketing communication.

Recipients of personal data where the recipient is a data controller:

We disclose personal data to recipients who are independent data controllers in order to fulfill our legal obligations or to fulfill a purchase agreement upon delivery. A recipient of personal data who is an independent data controller means that we cannot control how the recipient handles the data, it is done according to their privacy policy. Below is a list of recipients we share personal data with and who are independent data controllers.

Authorities

In cases where we are obliged by law or if there is suspicion of a crime, we may release personal information to government authorities such as the police or tax authorities.

Payment

We share your personal information with Klarna as they are our payment solution provider. Klarna collects payment-related information on their own and are the Data Controller for this processing. To read more about Klarna's terms, you can find it here.

Delivery

In order to deliver your order, we use the shipping companies listed below. You can read more about their terms through the links.

Terms of DHL

Terms of Bring

Where your information is stored

The personal information that www.hockeystore.com stores and handles will mainly take place within the EU/EES. In some cases, we have partners outside the EU/EES, and in these cases, we will take the necessary steps to ensure that your personal information is transferred and handled with the same protection as within the EU/EES.

Your rights

Right to access

You always have the right to request information about you that we are processing. To receive a copy of your information, a so-called extract from the register, please contact customer service at support@hockeystore.com. To provide information to you, we may request additional information to ensure that we provide the information to the right person.

Right to correction

You always have the right to request that we correct any incorrect information that is processed

Rights to erasure

You always have the right to request that your data be erased. We will then erase all data for which we do not have a legal requirement to retain.

Right to restriction

You have the right to request that the processing of your personal data be restricted, which means that it can only be processed for specific purposes.

Right to object to certain types of processing

You always have, under law, the right to object to certain types of processing of your personal data. You always have the right to object to the processing of personal data when the legal basis on which we rely for processing is legitimate interest. If you object to our weighing of interests with specific reasons, we will make a new assessment.

You can at any time make an objection without giving any reasons when it comes to communication for marketing purposes.

Right to data portability

You have the right to request a copy of your personal data and have it delivered to you or another data controller in a structured format. However, this right only covers personal data that you have provided to www.hockeystore.com and that we process based on your consent or contractual obligations.

Complaints

If you feel that we are handling your personal data in an incorrect manner, please contact us at support@hockeystore.com. You also have the right to file a complaint with the Data Inspection Authority, which is the responsible authority for personal data processing.

How we protect your information

We take security very seriously and it is important that you feel safe when providing personal data to us. To ensure that your information is protected, www.hockeystore.com has taken necessary measures. For example, only authorized personnel have access to the personal data they need to perform certain tasks. All personal data is stored behind firewalls and we use encrypted data transfer for information that you provide, for example when placing an order.

Contact

If you have any questions regarding our privacy policy or questions about how we process your personal data, do not hesitate to contact us at support@hockeystore.com